Shipping policy
1. Shipping Origin
All orders are processed and shipped from South Korea.
2. Shipping Destinations
Our primary markets are the United States and Canada.
However, as an online store, we accept orders from customers worldwide.
Please note that shipping availability may vary depending on your location.
3. Processing Time
Orders are processed within 3-5 business days after payment confirmation.
Processing times may be extended during peak periods or due to unforeseen circumstances.
4. Estimated Delivery Time
Estimated delivery time is 7–14 business days for the United States and Canada.
For other international destinations, delivery times may vary depending on location, customs clearance, and local courier services.
All delivery times are estimates and are not guaranteed.
5. Shipping Costs
Shipping costs are included in the product price.
Customers will not be charged additional shipping fees at checkout.
However, customs duties, taxes, or import fees are not included and may be charged separately by the destination country.
6. Customs, Duties & Import Fees
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Failure to pay these fees may result in delays or return of the shipment, and all associated costs will be the customer’s responsibility.
7. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow time for tracking updates to become available.
8. Delays & Lost Packages
We are not responsible for delays caused by customs processing, carrier issues, or other factors beyond our control.
If your package is significantly delayed or appears lost, please contact us and we will assist in investigating the issue.
9. Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, failed delivery, or refusal to accept the package, the customer will be responsible for any additional costs.
10. Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with clear photos of the product and packaging.
We will review the case and provide a resolution in accordance with our policies.
11. Split Shipments
Orders may be shipped in multiple packages depending on availability and packaging requirements.